You must accept these terms of sale when you make a purchase on sneakysteve.com
Prices are always listed on all products, and VAT is always included in the price. We reserve the right to change the price of a product.
TERMS OF PAYMENT
Payment must be made with a debit or credit card, Pay Pal and in Sweden and Norway also Klarna Invoice or Klarna Account. There is never an extra charge for credit card payments.
Normal delivery time is 2-7 days unless otherwise indicated. All packages in Sweden sent by Post Nord and for other countries, UPS.
Exchanges and Refunds
You always have 14 days full refund on your unused goods in undamaged original packaging. The time is counted from the date you received your order delivered. You will get your refund when the goods are returned to us. Products purchased in our online store can not be returned or exchanged at any of our retailers, only in our online store or at a physical Sneaky Steve store. You are responsible for the return and account for the shipping cost of returning the item to F Division Group AB. Items lost in transit, will not be compensated. Unfortunately we cannot refund postage or handling fee. Be sure to include your name, address and phone number on the package.
If you received the wrong product delivered, please contact us via email (firstname.lastname@example.org) or telephone (+46 31 335 80 60). We always correct supplies that are not correct and F Division Group stands for shipping. Full refund if your ordered item is out of stock. All defective items will be replaced, provided that the ordered product is still in stock. Swedish Consumer Sales applies to complaints. If the item is damaged on delivery, please contact us immediately. In this way, we avoid misunderstanding and you will either get a new item or refund. Products purchased in our online store cannot be returned or exchanged at any of our retailers, only through our online store.
Taxes and fees outside the EU
Orders outside the EU may be subject to VAT, import duties and / or taxes which are levied once your package reaches your country. Your order is delivered on a DDU (delivery duty) basis, which means that the price displayed at checkout is exclusive of all taxes and charges and Swedish VAT. We cannot provide information about the exact amount of duties and taxes your package may suffer. Because these fees are introduced directly by your local customs.
We cannot guarantee that the colors of the site fully correspond to the true colors. This is partly due to the color settings on your computer and monitor. We cannot guarantee that all items are in stock at the time of your order. As for incorrect stock balance affecting your order, we will contact you by phone or email. Sneaky Steve cannot guarantee that the content of this website is constantly free of inaccuracies or typographical errors. We cannot guarantee that all information is up-to-date. Sneaky Steve may at any time change the content on the site. Although Sneaky Steve strive correct texts, pictures and prices on the website and online store, errors may occur. If you have been charged the wrong amount duo your purchase at our online store, we will give you the opportunity to place a new order with the correct price or cancel your order. If we cannot get in touch with you, your order ships automatically. Sneaky Steve reserves the right to retrospectively correct prices, texts on our website, products, or other suitable media. We reserve inventory changes and possible technical errors in the web shop, web browser or server.
F Division Group AB
+46 31 788 35 60